How The Service Works
At Hope Care Service Agency, we curate unique strategies and a delivery plan that support both the care recipient and their family. We are here to fully support the individual, regardless of health care needs.
Consultation and Care Assessment
A consultation and care assessment will be carried out by the Registered Manager, to put together a tailored and bespoke care package specific to the individuals needs and requests. We guide a conversation to assess the type of carer that would best suit the care recipient, as well as the support required. A conclusion of the consultation and care assessment will then be written as a ‘Care Plan’, which is essential for both the service user and visiting carer.
Care Set-Up
The Registered Manager will bring the chosen carer to meet the service user, and to formally introduce them and to talk the carer through the care plan and support required. The Registered Manager will ensure that the carer fully understands the care delivery requirements, and to make certain the highest standards will be met.
Ongoing Support
A dedicated team is on hand to anticipate the service user’s care needs and their emotional support throughout the process. Where necessary, we can redesign the care plan, put a different carer in place, rearrange times to suit the service user’s preference, whilst always maintaining the highest standards of care delivery.
High Quality personalised Care services
Taking into consideration the variety of needs and requirements, we provide a wide range of high-quality personalised care services, which are all delivered with respect and compassion. The following services, but not limited to:
Care Visit
End of Life or Palliative Care
Companionship Visit
Respite Visit
24 Hour Overnight Care
Live-In Care
Day Long Care
Temporary Care
Emergency Care
Benefits of our homecare services
Maintaining Independence by living at home and not moving into residential care.
Keeping home comforts.
Flexible support that can be changed when if and when needs do
Being close to friends and the local community.
Bespoke support for specific needs and preferences.
One-to-one care on the service users’ terms.
Palliative care and end of life support.
Condition-led support for dementia care and other complex care requirements.
Maintain relationships with family and friends.
Our Foundations of Care
Personal care
Supporting in personal care needs, and providing these in a discrete and respectful manner always with dignity.
Nutrition
Planning and preparing of nutritious meals.
Medication
Management of medication support and administering if required.
Companionship
Providing companionship and support, running errands, taking to appointments, or a shopping visit.
Communication
Clear, concise and emotionally sensitive communication, both written and verbal.
Social Life
Support and encouragement of the service user’s social life, whether it be visiting friends or family, or being taken out by the carer.
Safety
Encouraging and promoting independence, and ensuring the service users safety in moving around the home and outside of the home.
Housekeeping
Washing of clothes and bed linen and carers ensure they clean and tidy up after themselves, to provide a healthy and comfortable living environment.
Wellbeing
A specially trained carer will provide tailored support.
Testimonials
“Very helpful and professional. Hope Care Service Agency can be relied upon to do exactly as agreed in the care plan. My mother looks forward to the care visits from the girls. I am also kept informed of all aspects of the care being provided. They go above and beyond the call of duty!”
Client – T White
“The care staff at Hope Care Service Agency are kind, considerate and caring. They are also very friendly and efficient. I could not wish for may better care than they already provide. I rate them A*."
Client – J Beech
“The carer is excellent, obliging and helpful. Nothing is too much trouble. Her culinary skills are first class and so are her household capabilities.”
Client – D Johnson